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• 04:19, 13 April 2025 FannyStoller696 talk contribs created page Next-Generation Customer Service Platforms (Created page with "Customer support landscape is rapidly changing due to innovative breakthroughs and shifting shifting needs. With the rise of multiple platforms, customers can now interact with businesses across social media, messaging apps, and email. As a result, next-generation customer support platforms are emerging to meet these evolving needs.<br><br>A key aspect of the key characteristics of next-generation customer service is its multi-channel and self-serve capabilities. This en...")